Quality Assurance (QA) Program

Quality Monitoring and Assurance will be implemented on a Delivery Order / Task Order basis. A Quality Assurance Surveillance Plan (QASP) can be tailored for each T/O, and will describe the systematic methods to be used to measure performance, and provide opportunity for improvement in services.

The QASP will define Roles and responsibilities for individuals contributing to and executing the QASP. Roles include those of the government Task Order Manager, Contracting Officer and others as necessary, JTT Program Manager, designated QA Manager functions, and technical or administrative team leads where QA metrics will be collected or reported. It will also identify specific items to be monitored (functions, events, deliverables, processes, etc), a program schedule for reviews, specific tracking items flagged for improvement, and associated metrics, CDRLS, customer feedback, and other items specific to the task.

Items to be checked and monitored in a Quality Assurance Program would include timeliness of CDRL delivery, format, compliance, CPARS, software trouble reports over time and per thousand SLOC, time to correct deficiencies, adherence to schedule, cost controls and cost management, and other task specific items.

QA is typically applied in two disciplines of physical and software. JTT personnel are well versed with QA from a software perspective and have direct experience managing software development activities in a CMMI Level 5 continuous process improvement environment, and using an ISO 9001:2008 quality management system.